Privacy information
Effective 3 October 2026
How AgoCue handles your information.
Information AgoCue handles
Depending on how you use AgoCue, the app and its services may handle:
- routine titles, notes, schedules, completion dates, and time-zone information;
- an account identifier, email address, and sign-in provider when you create an account;
- purchase entitlement and transaction metadata used to validate subscriptions;
- service and security request information, including device and IP information where our providers handle it; and
- correspondence you send to support.
Local use and cloud features
You can use AgoCue as a local guest without creating an account. Guest data is kept in its local scope. When you use an account, AgoCue keeps each account’s data separate from other accounts and from guest data on the same device.
Cloud sync requires an account with active, verified Pro access. Routine and completion data stays local unless an eligible account uses cloud features. We do not describe sync as a historical backup: unsynced changes can be lost with a device.
Services involved
AgoCue uses Firebase and Google Cloud for authentication, storage, functions, hosting, and App Check. It uses RevenueCat to validate subscription entitlements; Apple or Google handle store billing, and Google may handle Google sign-in. Resend may handle verification and retention email. Support correspondence is received through the AgoCue support mailbox.
AgoCue does not collect raw payment-card details. AgoCue does not use advertising SDKs or track you for advertising. Service providers still process operational information under their own policies.
Our service providers may process data in countries outside South Africa.
How information is used
We use information to provide routine tracking and sync; manage identity, access, and security; verify subscriptions; send transactional email; and handle support requests.
Retention and deletion
After verified Pro access ends, AgoCue’s intended policy is to retain cloud routines and completion history for 30 days. The intended notices are after expiry and 7 days and 1 day before the deadline. If an overdue account needs a fresh notice cycle, cleanup waits for at least a fresh 30-day notice window. These are operational targets, not a promise that deletion occurs exactly on day 30 or that every notice reaches an inbox. Local data remains on your device.
Removing a routine takes it out of your visible list and synchronizes its deletion when access permits. Sync history and deletion markers can remain until cloud cleanup or account deletion. Earlier routine content may remain in sync records until that cleanup, so removing a routine does not immediately erase every stored copy. Account deletion revokes account access and queues retryable cleanup. A minimal deletion receipt is retained for 30 days after completion. Store records, provider logs and backups, and already delivered email are subject to their respective providers’ retention practices. Routine-cloud cleanup does not itself delete the account.
Exports and pre-release availability
A signed-in account owner can request a JSON export of retained cloud routines and completion history without needing a paid subscription. It does not include all local rows: guest data, pending or unsynced changes, deleted records, credentials, and billing data are excluded. An export is not automatically imported back into AgoCue.
Upcoming export, retention, and recovery features are not available in every pre-release version. If an action is unavailable, contact support. You can export while eligible cloud data is retained; recovery requires an explicit choice and may duplicate data. Recovery does not delete local data.
Your requests
To ask for access, correction, or deletion of information associated with an AgoCue account, contact agocue@technaur.com. We may need to verify that you control the relevant account before acting on a request.