Support

You can read this page without an account. For AgoCue help, email agocue@technaur.com.

Sign-in and account help

Use the same sign-in method you used to create or link your AgoCue account. For an email-and-password account, use the password-reset option in the app or on the account-deletion page if you need a reset message. Google sign-in is available where shown in the app. Do not assume Apple sign-in is available unless your installed version presents it.

Billing

To restore a purchase, use the restore option in AgoCue while signed into the same store and AgoCue account used to purchase it. Cancel or request a refund through the original store: Apple subscriptions, Google Play subscriptions, Apple billing help, or Google Play refund help. Cancelling must be done separately from deleting the app or account.

Sync, guest data, and exports

Guest routines are local to the device and are separate from signed-in account data. Sync is not a historical backup: changes that have not reached the cloud may be unrecoverable after a device loss. If you need to restore a purchase or recover cloud data, first confirm that you are using the right sign-in method and account; avoid clearing local data before you understand which records are only on that device.

When available, a retained-cloud JSON export is in the app at Settings → Your account → Export cloud data. It contains retained cloud routines and completion history, not guest routines or pending/unsynced local changes. It is offered through your device’s share sheet and is not automatically imported into AgoCue.

Delete an account

In the app, go to Settings → Your account → Account deletion, or use the web account-deletion page. You will need to confirm your identity. Account deletion does not cancel an App Store or Google Play subscription; cancel it separately first if you do not want further renewal charges.